Cynapse unifies rounding feedback, AI-assisted review generation, and recognition workflows so every interaction becomes measurable growth for your health system.
Collect feedback in the moment via QR, SMS, and rounding consoles tailored to each service line.
Surface sentiment, key themes, and next best actions automatically with healthcare-trained AI models.
Automate escalations with audit trails, SLA timers, and secure cross-team collaboration.
Reward staff with coin-based incentives and publish compliant Google reviews in minutes.
Purpose-built for multi-site health systems modernizing patient experience operations.
From frontline rounding to executive reporting, Cynapse equips every role with the same source of truth and smart automations.
Experience Pulse
Live service recovery dashboard
Monitor queues, automate assignments, and celebrate resolved cases from a single collaborative hub.
Cynapse connects signal capture, AI orchestration, and recognition so you can act on every patient story at the speed of care.
Capture insights across inpatient, outpatient, digital front doors, and post-discharge journeys in minutes.
Route escalations, generate compliant responses, and align stakeholders with automated workflows.
Recognize staff in real time and publish reviews that reflect the care experience you deliver.
Teams across health systems rely on Cynapse to close the loop faster and spotlight the humans behind exceptional care.
“Cynapse gives our service recovery team live context and suggested actions, so escalations are resolved before they become complaints.”
Erica M.
Director of Patient Experience, MercyWest Health
“Our caregivers love the recognition program—Cynapse makes it effortless to turn positive feedback into public reviews and internal kudos.”
Dr. Jason P.
Chief Medical Officer, NorthBridge Clinics
“The analytics layer surfaces themes for our executives each morning. We finally have a proactive pulse on every campus.”
Lynn A.
VP of Quality & Experience, Seaside Health
Partner with our team to launch modern patient experience programs in weeks, not months.